Here’s a professional and clear Refund Policy tailored for Alif Global Academy, based on your 14-day refund offer with genuine reason requirement:
Refund Policy
At Alif Global Academy, we are committed to providing high-quality learning experiences and ensuring customer satisfaction. If you are not satisfied with a course or service you have purchased, we offer a 14-day refund policy under the following terms:
Eligibility for Refund:
- Refund requests must be made within 14 days of the original purchase date.
- Refunds will only be issued for genuine reasons, which include but are not limited to:
- Technical issues that prevent access to the course (despite contacting support).
- Course content not matching the description provided.
- Accidental duplicate purchases.
- Requests must be supported with valid explanations and, if needed, supporting documentation.
Non-Refundable Situations:
- Refund requests made after 14 days of purchase.
- Completion of more than 25% of the course content.
- Change of mind or lack of time to complete the course.
- Offers, discounts, or promotional purchases (unless otherwise stated).
How to Request a Refund:
To initiate a refund request, please email us at [support@alifglobalacademy.com] with the following details:
- Full Name
- Registered Email Address
- Order ID or Payment Receipt
- Course Name
- Reason for the refund request
Refund Process:
- Once we receive your request, our team will review it within 3-5 business days.
- If approved, the refund will be processed back to your original payment method within 7-10 business days.
Contact Us:
For any questions regarding our refund policy, you can contact our support team at [support@alifglobalacademy.com].
Let me know if you’d like this policy added to your website in HTML format or if you want to include specific payment gateways (e.g., Razorpay, Stripe) for reference in the policy.